4D3N Gold Coast Free & Easy

TERMS & CONDITION:

• The package prices above are based on standard service in terms of hotel and transport. If there is a special request outside the program, it can be discussed and the price is based on the request.
• The above rates are net and no commissionable
• The contract rate will be renewed if there is an increase in fuel rates & and entrance fees of each tourist destination that has been determined by the government

DOCUMENT FOR BOOKING: 

Guest is required to submit the following for booking: Copy of Passport (validity at least 6 months from the date of return)

PAYMENT TERMS:

• Upon confirmation of reservation, a 50% deposit required
• All payment is non-refundable and non-transferable, in whole or in part.
• Balance payment must be received at least forty five (45) working days prior to arrival
• For confirmed booking less than sixty (60) days prior to arrival, 100% payment must be received within Five (05) working days to avoid the booking being cancelled by the provider automatically

PAYMENT METHOD – LOCAL BANK TRANSFER

Payment payable to:

             GREEN TREKKERS SDN. BHD.

             Maybank (Kota Kemuning, Shah Alam) 

             A/C no: 5127-8105-7364

             Swift Code: MBBEMYKL

             Bank address: No. 9 & 11, Jalan Anggerik Vanila N31/N,
Kota Kemuning, 40460 Shah Alam, Selangor, Malaysia

Please email the proof of transaction to info@greentrekkers.my and the official receipt will be issued.

PAYMENT BY CREDIT CARD

Payment by Master or Visa card is acceptable with 3% service charge incurred.

REDUCTION OF GROUP SIZE

Reduction of group size for confirmed reservation, the deposit paid by the participant who cancelled will be forfeited.

Reduction of group size also means that the tour cost may increase due to cost sharing of vehicle and guide.  Therefore, new quotation will be issued.

Air ticket can be downsized subject to airline’s terms and conditions. Deposit made for withdrawn pax is not refundable.

REPLACEMENT OF PARTICIPANTS

Replacement of participant(s) is allowed before the issuance of air ticket is allowed, while name change after ticket issuance will incur RM100 processing fee imposed.

Replacement of participant(s) must be finalized at least 30 days before departure date. No replacement is allowed after this date.

CANCELLATION POLICY

Deposit is strictly non-refundable.

Cancellation more than 30 days from the date of arrival, the balance payment is waived.

Cancellation less than 30 days or no show for the tour, 100% on the tour fare will be forfeited. 

Participant who cancelled the trip and return again will be subject to RM100 processing fee, subject to any fare difference by airlines. 

FORCE MAJEURE

In the event of any causes beyond the Company’s control including, but not limited to, acts of God, change of laws, war, civil unrest, fire, flood, earthquake or explosion, acts of terrorism, no claim is allowed for the remainder of the tour cost not utilized. It is the sole discretion of the Company to replace with alternative arrangement within the remaining costs.

SURCHARGE FOR GUIDES

Standard service hours for guide are 10 hours a day. Surcharge will be imposed for additional hours.

HOTEL ROOM BOOKINGS

No hotel reservation is made during the time of quotation until a deposit is received.  The operator reserves the right to amend the accommodation to a similar class without prior notice.

INDEMNITY: 

Participants are covered by Travelling Insurance.  In the event of accident, injury or death arising during the period of tour, Green Trekkers Sdn. Bhd. is indemnified and waived against all claims.